FAQ

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Frequently Asked Questions

 

Here we answer regularly arising questions around the topics "Dynamics Project", "V8 Products".
The questions and answers are constantly being expanded. Please use the search function of your browser (e.g. "CTRL-F") to search for keywords.

 

Q.: File paths in V8 software products

A.: The following file paths are used for users:.

  • Drive:\Documents and settings\UsersAppData\Local\Olav_Treffurt_IT_Consulti\
  • Drive:\Documents and settings\UsersAppData\Roaming\Dynamics Project\V8SearchXE\Errorlog\


Q.: When you view a report, it may take a long time to display the first page.

A: V8 Monitor uses the local mode of the ReportViewer. The data and the report definition are generated and rendered on the machine. Because all data is stored in main memory and if a large dataset is called up in the report, there may be delays, depending on the hardware.


Q.: What does - Internal error -2013 occurred in module 1. Please...

A: The message appears when an error occurred during the installation of the trial version of V8 Monitor. In this case, please contact our support.


Q.: What does - Internal error -2015 occurred in module 1. Please...

A.: The message shows that the user does not have sufficient access rights.

  • Use an administrator account to install, uninstall, and start V8 Monitor.
  • To start V8 Monitor as an administrator, hold down the "Ctrl" and "Shift" keys and click on the respective program icon. The program starts in administrator mode.


Q.: Statistics / Charts take a long time until the first page is displayed...

A: V8 Monitor uses the local mode of the ReportViewer. The data and the report definition are generated and rendered on the machine. Because all data is stored in main memory and if a large dataset is called up in the report, there may be delays, depending on the hardware.


Q.: Why aren't data from the Extended Events (Deadlocks, Blockings, Long Durations) imported into V8 Monitor?

A: V8 Monitor uses Html/Json based data. The data and the graphic definition are generated and rendered on the computer. Because all data is stored in main memory and if a large dataset is called up in the report, there may be delays, depending on the hardware.


Q.: How do I change the license file and the public key file?

A: Copy the files (license and public key) to the V8 Monitor (client license) or V8 Services (service license) installation directory.

V8 Monitor Client directory c:\Program Files\Vision 8\V8 Monitor\license.xml (Client).

Client Lizenz wechseln


Installation folder for the V8 services …\ license.xml (Service) for the Business Central Server instances on the Windows machines.

Service Lizenz wechseln


Q.: “End of Life & End of Support” for V8 Search XE in 2025. License/support contracts over the 2025 life cycle?

A.: Extended support / licensing beyond 2026 for V8 Search XE is only possible with an increased surcharge. License/support agreements over the life cycle are offered or agreed on an individual basis.


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